• Join one of the largest automotive dealership networks
• Access hundreds of discounts using our exclusive reward platform
• Guaranteed weekly base earnings plus healthy commissions 

We are now looking for a Warranty Supervisor to join the Warranty team in Southport.

About the opportunity:

This role will be responsible for leading the warranty team, overseeing compliance, reporting, and data analysis to ensure effective operations and growth. The successful candidate will undertake the below:

• Oversee the end-to-end warranty operations for multiple brands, ensuring alignment with business objectives and compliance with manufacturer requirements
• Maintain strong, positive relationships with manufacturers and internal partners
• Manage & mentor and team of 12+ for continued growth and contribution
• Ensure accurate and timely processing of all warranty claims, meeting or exceeding brand KPI’s, including the return of any required parts or reports
• Ensure correct customer-orientated application of warranty policies, to maximise customer satisfaction results
• Carry out site visits ensuring service departments compliance with all the manufactures warranty requirements & inhouse warranty health checks.
• Responsible for all manufactures warranty audits and reporting

About you:

Success in this role involves maintaining efficient workflows, identifying opportunities to improve processes, and building positive relationships with internal teams and manufacturers. You will demonstrate:

• Proven experience in a Warranty Supervisor, Service Manager or Warranty Clerk role within the automotive industry
• Strong knowledge of manufacturer warranty guidelines, claim processes, and dealership management systems (e.g. ERA, Auto-IT, Pentana)
• Highly organised with excellent time management and the ability to prioritise effectively
• Exceptional communication and interpersonal skills, with the ability to liaise confidently with internal teams and manufacturers
• Analytical mindset with the ability to interpret data, identify trends, and drive process improvements
• Proactive, solutions-focused team player with a positive ‘can do’ attitude and a current Australian driver’s licence

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Competitive remuneration package
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• Fast-paced, fun environment within established automotive network
• Exclusive rewards platform + paid parental leave
• ASX listed company with outstanding family culture

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.