We are now looking for an experienced Service Manager to lead the team at Robina Mazda.

About the opportunity:

This role will be responsible for leading the service team, overseeing productivity, reporting, and data analysis to ensure effective operations and growth. The successful candidate will undertake the below:

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

About you:

Success in this role requires a customer-led mindset, leadership skills, and the confidence to make decisions and drive outcomes in a fast-paced environment. You will demonstrate:

• Be someone who is passionate about the our brands
• Have proven leadership experience from a dealership service environment
• Have a high level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current manual Drivers Licence

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Join one of the largest multi-franchise automotive dealership networks
• Excellent, modern working environment and conditions
• An industry competitive remuneration package with a high reward bonus structure
• Paid parental leave to support you and your family
• Fast growing employee recognition & reward programs

Robina Mazda is proud to be supporting the Robina and southern Gold Coast community since 2013. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Robina Mazda, we genuinely consider our people to be one of our greatest assets.