We are now on the lookout for a Senior Service Advisor to join the team at Mazda Southport.  This is a temporary 12 month contract.

About the opportunity:

This role will be responsible for providing leadership within the service team while delivering an exceptional customer experience. This role oversees daily service operations, manages complex customer and vehicle concerns, and supports service advisors to ensure efficient workflow, high-quality service, and strong customer satisfaction. The successful candidate will undertake the below:

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

About you:

Success in this role requires a customer-led mindset, highly developed communication skills, and the confidence to make decisions and drive outcomes in a fast-paced environment. You will demonstrate:

• Someone who is passionate about the Automotive industry
• Proven leadership experience from a dealership service environment
• A high-level knowledge of service department processes, policies and procedures
• Excellent customer service with well developed communication skills both verbal and written
• Experience in Service Department KPIs with great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current Manual Drivers License

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Competitive remuneration package
• Employee benefits including discounted vehicle purchases, servicing, discounted rates on Private Health Insurance and others
• Work with one of Australia’s largest and most respected automotive groups
• Access hundreds of discounts using our exclusive reward platform
• Paid parental leave to support you and your family

Southport Mazda was established in 1985 and is proud to be supporting the Gold Coast community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets.