• Exclusive staff discounts on vehicles, parts and servicing
• Join one of the largest automotive dealership networks in Australia
• Plenty of support, training and opportunity available

We are now seeking applications for a Warranty Clerk to join the team on a full time basis. This role can be located at either Warwick Farm or Campbelltown.

About the opportunity:

This role is responsible for accurately processing and administering warranty claims in line with manufacturer and dealership requirements.

• Processing all warranty paperwork for our brands
• Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Reconciling all warranty receivables and working with the accounting department to obtain payments.
• Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
• Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
• Accurately completing clocking times and parts tagging
• Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
• Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal.

About you:

Success in this role requires a strong attention to detail, highly developed administrative and communication skills, and the confidence to make sound decisions while managing warranty processes in a fast-paced service environment.

• Unrestricted work rights in Australia
• Mechanical knowledge would be advantageous
• Strong interpersonal and communication skills
• Excellent organisational skills with the ability to prioritise
• Excellent attention to detail and following processes
• Ability to provide great customer service
• Effective conflict resolution skills to facilitate positive outcomes in a timely manner
• Ability to work within a team environment with a can do attitude

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Employee benefits including discounted vehicle purchases, servicing, discounted rates on Private Health Insurance and others
• Fast growing employee recognition & reward programs
• Lifestyle discounts, including Gym memberships and retail discounts
• Work with one of Australia’s largest and most respected automotive groups
• Access hundreds of discounts using our exclusive reward platform
• Paid parental leave to support you and your family

Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you!