Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people. 

About the position:

• Ensure every Ford experience is memorable and our customer experience is maximised
• Coordinate delivery and presentation of new vehicles to our customers
• Liaise with finance, PD and other departments to ensure delivery deadlines are met
• Provide comprehensive overview of features and benefits of their new vehicle (full training provided)
• Follow up calls after delivery and obtaining survey returns
• Delivery photos and publishing to Facebook and Instagram
• Prospecting phone calls from lists supplied to set appointments
• Assisting Sales on the floor with concierge service to potential customers
• Provide ad hoc support as required

About you:

• Strong understanding of how to deliver a first class customer experience
• An ability to go beyond the extra mile
• Prior experience in a customer facing role
• Excellent personal presentation and communication abilities
• Meticulous attention to detail
• Ability to adapt to all situations and personalities in a professional manner
• Previous experience in a fast paced environment
• Any exposure to the automotive industry advantageous, but not required

Benefits:

• Commitment to development and mentoring from your team!
• Quarterly and annual awards and recognition for high achievers
• Discounted Bupa Private Health Insurance
• Employee Assistance Program (EAP)
• Exclusive discounts with our Samsung Partnership Program
• Discounted Gym memberships