Join Mazda Hawthorn and become an important member of our professional and friendly team. Experience our world standard facilities, on-going training, great team spirit, plus amazing lifestyle. Be part of a company large enough to reward ability and personal enough to care.

We are now looking for an experienced Service Manager to join the team based at Mazda Hawthorn.

What the role entails:

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

The successful applicant will display the following:

• Be someone who is passionate about the brand
• Have proven leadership experience from a dealership service environment
• Have a high level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Current Manual Drivers Licence

The benefits of working with us:

• Commitment to development and mentoring from your team!
• Discounted Bupa Private Health Insurance
• Employee Assistance Program (EAP)
• Exclusive discounts with our Samsung Partnership Program
• Discounted Gym memberships