We are now looking for an experienced Service Manager to lead the team at Tweed Heads.

About the opportunity:

This role will be responsible for leading the service team, overseeing productivity, reporting, and data analysis to ensure effective operations and growth. The successful candidate will undertake the below:

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

About you:

Success in this role requires a customer-led mindset, leadership skills, and the confidence to make decisions and drive outcomes in a fast-paced environment. You will demonstrate:

• Be someone who is passionate about the our brands
• Have proven leadership experience from a dealership service environment
• Have a high level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current manual Drivers Licence

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Join one of the largest multi-franchise automotive dealership networks
• Excellent, modern working environment and conditions
• An industry competitive remuneration package with a high reward bonus structure
• Paid parental leave to support you and your family
• Fast growing employee recognition & reward programs

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.