• Interested in a Monday – Friday 4 day week roster
• Are you a natural at customer service
• Guaranteed weekly base earnings plus healthy commissions and a car on offer

We are currently recruiting for a Service Advisor to join the team at Southport Mazda.

What the role entails:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Eagerness to learn and grow, while being humble when mistakes are made
• Offering accurate estimates for customers requiring additional work or repairs
• Being a champion of objections – There is always a positive outcome!
• Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for: 

• Proven experience as a Service Advisor highly desired, or
• Experience in Banking, Real Estate or customer facing roles highly desired
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally – Appearance is everything!
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required – Overcome objections
• A person who enjoys creating memorable customer experiences
• Someone who can work autonomously but thrives when part of a team. Culture is important to us
• Someone who loves a challenge and has a strong focus in customer experiences
• Love a fast paced, yet fun environment. Its never dull here

Benefits of joining us:

• Employee Assistance Program (EAP)
• Work/life balance with a 4 day roster. Keep the weekends for you and get your personal jobs sorted during the week
• Quarterly and annual awards and recognition for high achievers
• Training Pathway and Growth opportunities provided
• Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes
• Drive Car option
• Competitive salary with commissions

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.